# Requesting a correction

If a day's attendance is wrong — you forgot to clock out, a device did not register your finger, you
worked somewhere without your phone — you ask for it to be corrected. You do not edit the record
yourself.

<div class="bon-video">
<iframe src="https://www.youtube-nocookie.com/embed/hw_ui9pmv_w" title="Check your attendance and request a correction" width="560" height="315" frameborder="0" loading="lazy" allow="accelerometer; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
<p><a href="https://www.youtube.com/watch?v=hw_ui9pmv_w">Check your attendance and request a correction</a></p>
</div>

## Raising a request

From **Attendance → My Attendances**, find the day and choose **Request a correction**. The date is
carried across for you.

You can also start from **Attendance → Attendance Requests → New Attendance Request**, or from
**Request Attendance Regularization** in the mobile app.

![New attendance request form: Employee, Attendance Date, Shift, Work Type, Check-in/Check-out date and time, Worked Hours, Minimum Hour, Request Description, and Batch Attendance](https://docs.blueonehr.com/uploads/images/gallery/2026-10/kzbattendance-requesting-a-correction-new-request-form.png)

*(Screenshot added 2026-09-14, verified live on demo.blueonehr.com — this page predates the
screenshot pipeline built in the P0.5 pass. Note one field not described above: **Minimum Hour**,
seen pre-filled at 00:00 on the live form; its exact effect was not verified in this pass.)*

## What you are asked for

| Field | What to put |
|---|---|
| Attendance date | The day being corrected. |
| Shift | The shift that applied that day. |
| Work type | How you worked that day. |
| Check-in date and time | When you actually started. |
| Check-out date and time | When you actually finished. |
| Worked hours | The hours the corrected times add up to. |
| Description | **Why** the record needs changing. |

The check-in and check-out dates are asked for separately from the times because a shift can cross
midnight. A night shift finishing at 02:00 has a check-out date of the following day, and saying so
is what stops it being read as a sixteen-hour gap.

## Say why

The description is the part a reviewer actually reads. "Forgot to clock out, left at 18:30 after the
client call" is approved quickly. A blank description comes back as a question, which costs you a
day.

## After you submit

The day shows **Change requested**, and the action on the row becomes **Awaiting review**.

Your manager or HR reviews it. If it is approved, the record is updated and validated as normal. If
more information is needed, you will be asked for it.

## Good practice

- **Raise it early.** Corrections are far easier before payroll closes for the month.
- **One request per day.** Raise each affected day separately, so each can be judged on its own.
- **Do not clock in again to compensate.** A second punch on the wrong day creates a second problem.